Privacy Policy

1. Changing Minds Training Ltd is the data controller responsible for your personal data. Contact us at enquiries@changingmindstraining.com or Bel4, Priory House, 60 Station Road, Redhill, Surrey, RH1 1PL.
2. Company registration number: 13417066.
3. Changing Minds Training Ltd is registered with the Information Commissioner’s Office (ICO), registration number ZB128156.

1. When you book a course, we collect: name, email address, phone number, and organisation (if applicable).
2. Where physical course materials need to be posted, we collect your postal address.
3. For student paramedic training, we also collect university, degree year, and ambulance trust.
4. Payment information is collected and processed by our payment providers (see section 5); we do not store card details.
5. We may collect website usage data (e.g. IP address, browser type) via analytics tools.
6. Accessibility requirements: where you tell us about accessibility or support needs so we can make reasonable adjustments, this may include health-related information. This is “special category data” under Article 9 UK GDPR, and we only collect it with your explicit consent, given when you provide it to us. You do not have to share this information and can withdraw consent at any time by contacting us.
7. Learners aged 16–17: where a course requires parental or guardian consent, we may also collect the name and contact details of a parent or guardian for this purpose.

1. To process and manage your booking, including issuing joining instructions and certificates.
2. To communicate with you about your course.
3. To meet our obligations to accrediting bodies (e.g. MHFA England, NCSPET) where a course requires certification.
4. To send marketing communications, but only where you have opted in. You can unsubscribe at any time.
5. To improve our services by analysing website and course usage.

1. Cademy, our booking and course management platform, to process and administer your booking.
2. MailerLite, our email platform, to send course communications and, where opted in, marketing emails.
3. Payment providers (including card processors, invoicing services, and Klarna where used) to process payment. Klarna’s own privacy policy applies to any payment plan.
4. PocketClinician, our co-host for student paramedic training, for the purposes of course delivery and administration. This applies only to learners booked onto student paramedic training courses. PocketClinician processes this data in accordance with their own Privacy Policy, available at pocketclinician.co.uk/privacy-policy.
5. Accrediting bodies, where necessary to issue or verify certification.
6. We do not sell or rent your personal data to third parties.

1. Our website may use cookies and analytics tools to understand how visitors use our site. You can manage cookie preferences via your browser settings.

1. We retain your data for as long as necessary to fulfil the purposes outlined in this policy, including any statutory retention periods, and in line with certification validity periods (e.g. 3 years for MHFA England certificates).

1. You have the right to:
   • Access the personal data we hold about you
   • Correct inaccurate or incomplete data
   • Request deletion of your data (“right to be forgotten”)
   • Restrict or object to processing
   • Request a copy of your data in a portable format
   • Withdraw consent to marketing at any time

To exercise these rights, contact enquiries@changingmindstraining.com. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk). If you have a concern about how we’ve handled your data, we’d also welcome the chance to resolve it directly first. See our complaints process in our Terms & Conditions, section 18.

1. We take appropriate technical and organisational measures to protect your data, though no system can be guaranteed 100% secure.

1. We may update this policy from time to time. Changes will be posted here, and significant changes will be notified by email.